FAQ

You can track the progress of your Order by logging in to your account.
Also keep in mind that you will receive the tracking number once your order ships.

At this moment we are primarily shipping to the United States. 

For any inquiries on international shipping, please reach out to mayday@dreamwalkers.shoes 

We will do our best to help you. 

We offer free ground shipping on all orders without minimum. 

If you require a faster shipping method, please select the expedited shipping option (for US customers only) at checkout.

Don't hesitate to reach out to mayday@dreamwalkers.shoes for any further question.

Please make sure that your order is shipping to a secure location.
Once a package has been delivered to the correct location we cannot be responsible for lost or stolen packages.

We respect your freedom to change your mind.  Click here to see our Policy for Returns+Exchanges.

You might find slight differences in color or in the positioning of printed patterns because each Dreamwalkers shoe is made by hand with materials which by nature are unique. It is part of what makes our brand and products unique. 

Unique shoes need loving care.

Proper care for leather shoes comes down to two main concepts: keep them clean and keep them dry.

Each type of leather requires its own specific care. Always make sure to use the proper tools and products.

Keep a shoe brush or microfiber cloth handy and give your shoes a quick clean after each wear. This will keep any dirt or grime from being ground into the leather as time goes on.

Using the proper cream, polish or wax can extend the life of your leather shoes.

Suede and Chamois leathers require a specific brush, should be cleaned with suede safe cleaners, and Using a Protective Suede Spray can help you get the most life out of your favorite shoes.

Hair-on-leather can be cleaned using a damp cloth or a soft brush, always working in the direction of the grain, never brushing the fur back and forth. Regular gentle brushing will prevent a build-up of dirt.

Check in with your closest leather specialist for best advice, especially in case of stains.

Always store in a cool and dry environment and away from direct heat and/or sunlight.

Each product page includes information about the fit and access to the size chart.

If you still have doubts and are in the New York area, you can book a private fitting session at our studio by clicking here.

You can always contact us at mayday@dreamwalkers.shoes and we will be happy to give you a more personalized advice.